lgplay Terms & Conditions

1. Acceptance of Terms

By registering an account on lgplay.bet, accessing any part of the platform, or placing any wager or bet through the lgplay service, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree with any provision of these Terms, you must not register an account or use the lgplay platform in any way.

These Terms apply in addition to any specific game rules, promotional terms, bonus conditions, or supplementary policies published on lgplay.bet from time to time. In the event of a conflict between these Terms and a specific game rule or promotional condition, these Terms shall prevail unless the specific document expressly states otherwise.

lgplay reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

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2. Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account with lgplay and use any of its services. This age requirement is set by PAGCOR and Philippine law and is non-negotiable. lgplay conducts mandatory Know Your Customer (KYC) verification for all accounts, which includes confirmation of date of birth through a government-issued identification document. Any account where the account holder is found to be under 21 years of age will be immediately closed and any funds contained within the account will be handled in accordance with PAGCOR's applicable guidelines for underage gambling.

2.2 Residency and Jurisdictional Eligibility

lgplay's services are provided to players who are physically located within the Philippines at the time of play. It is your responsibility to ensure that accessing and using online gaming services is lawful in your jurisdiction. lgplay does not accept registrations from individuals located in jurisdictions where online gaming is prohibited by applicable law. lgplay may use geo-location technology to verify your location and may restrict access where required.

2.3 Registration Requirements

To register an lgplay account, you must provide accurate, complete, and up-to-date information, including your full legal name, date of birth, residential address in the Philippines, a valid email address, and a Philippine mobile number. You agree to maintain the accuracy of this information throughout the period your account is active and to update it promptly if any details change.

lgplay reserves the right to refuse any registration application at its sole discretion without providing a reason, in accordance with its anti-money laundering (AML) and KYC obligations under Philippine law.

2.4 One Account Policy

Each individual is permitted to hold only one active lgplay account at any given time. Multiple accounts registered to the same person — whether identified by name, identity document, email address, mobile number, device fingerprint, payment method, or IP address — are strictly prohibited. lgplay may merge or close duplicate accounts and may forfeit any balances held within them. If you suspect that a duplicate account has been created in your name without your consent, contact [email protected] immediately.

2.5 KYC Verification

lgplay is required by PAGCOR and by Philippine Anti-Money Laundering Act (AMLA) obligations to verify the identity of all players. You will be required to submit copies of valid government-issued identification (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID), proof of address, and, in some cases, source-of-funds documentation. lgplay may place temporary restrictions on your account — including deposit and withdrawal limits — until KYC verification is complete. Failure to complete KYC verification within the timeframe specified by lgplay may result in account suspension.

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3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your lgplay account credentials, including your username, password, and any one-time passwords (OTPs) issued for two-factor authentication. You must not share your login credentials with any other person. lgplay will never ask you to provide your password via email, live chat, or any other channel outside of the secure login page at lgplay.bet. Any activity conducted through your account using valid login credentials will be treated as your own, whether or not you authorised that activity, unless you have already notified lgplay of a security breach.

If you believe that your account has been accessed without your authorisation, you must notify lgplay immediately at [email protected]. lgplay will investigate and may temporarily suspend your account pending the outcome of its review. lgplay is not liable for losses arising from unauthorised access where you have failed to maintain the security of your credentials.

3.2 Account Suspension and Closure by You

You may request to close your lgplay account at any time by contacting [email protected]. Any verified, withdrawable balance remaining in your account at the time of closure will be processed for withdrawal through your registered payment method, subject to the standard withdrawal procedures outlined in Section 4. If your account is subject to any ongoing investigation, withdrawal of funds may be placed on hold pending resolution.

3.3 Inactive Accounts

An lgplay account is considered inactive if no login activity, deposit, withdrawal, or wager has been recorded for a continuous period of twelve (12) months. lgplay reserves the right to apply an inactivity fee to dormant accounts in accordance with its prevailing fee schedule, which will be communicated to you prior to application. lgplay will make reasonable efforts to notify you of pending inactivity status via your registered email address before any fee is applied.

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4. Deposits & Withdrawals

4.1 Accepted Payment Methods

lgplay supports the following Philippine payment methods for deposits and withdrawals: GCash, Maya (formerly PayMaya), GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, and QR Ph. All transactions are denominated in Philippine pesos (₱). lgplay does not accept deposits in foreign currencies. Any applicable foreign exchange conversion fees charged by your bank or payment provider are your sole responsibility.

4.2 Deposit Conditions

Deposits must originate from a payment account registered in your own name and identity. lgplay does not accept third-party deposits. The minimum deposit amount is stated on the deposit page within your lgplay account and is subject to change at lgplay's discretion with reasonable advance notice. Deposits that cannot be matched to a registered lgplay account will be returned to the originating payment source, less any transfer fees charged by the relevant payment network.

4.3 Withdrawal Conditions

Withdrawals may only be made to a payment account registered in your own name. lgplay does not process withdrawals to third-party accounts under any circumstances. Before your first withdrawal is processed, your KYC verification must be complete and your account must be in good standing. lgplay reserves the right to request additional documentation in connection with any withdrawal request, particularly where the withdrawal amount is significant or where AML monitoring has flagged the transaction for review.

Standard withdrawal processing times are as follows: e-wallet withdrawals (GCash, Maya, GrabPay) are typically processed within one (1) to four (4) business hours for verified accounts; bank transfers (BPI, BDO, Metrobank, InstaPay, PesoNet) are typically processed within one (1) to three (3) business days. These timeframes are indicative and may be extended during periods of high transaction volume, public holidays, or where additional compliance checks are required.

4.4 Wagering Requirements on Deposited Funds

Deposited funds (excluding bonus funds) carry no wagering requirement and may be withdrawn at any time, subject to the withdrawal conditions outlined above. Bonus funds and any winnings derived from bonus funds are subject to the wagering requirements specified in the applicable promotion's terms and conditions.

4.5 Anti-Money Laundering Obligations

lgplay is subject to the Philippine Anti-Money Laundering Act (AMLA) and its implementing rules and regulations, as well as PAGCOR's AML compliance framework. lgplay is required to report covered transactions and suspicious transactions to the Anti-Money Laundering Council (AMLC) as mandated by law. lgplay may, without prior notice to you, freeze, hold, or delay any transaction or account where it has reasonable grounds to suspect involvement in money laundering, terrorism financing, or other financial crime. In such cases, lgplay will comply with all applicable regulatory reporting obligations.

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5. Bonuses & Promotions

5.1 General Bonus Conditions

lgplay offers various promotions including welcome bonuses, reload bonuses, free credits, cashback offers, and VIP rewards. All promotions are subject to the specific terms and conditions communicated at the time of the offer. These specific terms — including wagering requirements, minimum odds, time limits, eligible games, and maximum withdrawal amounts — form part of these Terms and are binding on all players who opt into the relevant promotion.

5.2 Wagering Requirements

Bonus funds are subject to wagering requirements, which must be satisfied before bonus-derived winnings can be withdrawn. The applicable wagering multiplier, eligible games, and contribution rates for each game type are set out in the specific promotion's terms. lgplay will clearly communicate wagering requirements before you opt into any bonus. It is your responsibility to read and understand bonus terms before accepting any promotional offer.

5.3 Bonus Abuse

lgplay takes bonus integrity seriously. Actions that constitute bonus abuse include, but are not limited to: registering multiple accounts to claim the same welcome bonus; placing low-risk or hedged bets to meet wagering requirements with minimal risk; exploiting promotions in a manner inconsistent with their stated purpose; and colluding with other players to achieve the same outcome. lgplay reserves the right to cancel bonuses, reverse associated winnings, and suspend or permanently close accounts where bonus abuse is identified. Decisions made by lgplay in relation to bonus abuse are final.

5.4 Modification and Withdrawal of Promotions

lgplay reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice where operationally or commercially necessary. Where a promotion is withdrawn after you have already opted in and partially met the wagering requirement, lgplay will use reasonable endeavours to honour the proportion of the bonus already earned or provide an equivalent alternative.

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6. Game Rules & Fairness

6.1 Random Number Generation

All electronic games available on lgplay — including slots, Tower, Monster Mine, and RNG table games — use certified random number generators (RNGs) that have been independently tested and audited for fairness. The RNG systems used produce outcomes that are statistically random and cannot be predicted or influenced by any party, including lgplay. Return-to-player (RTP) percentages and house edge information are available within each game's information panel.

6.2 Live Casino Games

Live casino games on lgplay are operated with real dealers in professionally managed studio environments. Game outcomes are determined by physical dealing, shuffling, or wheel-spinning processes. Live game streams are recorded and retained for a minimum period as required by PAGCOR. In the event of a technical disconnection during a live game, the hand or round will be settled based on the recorded game state at the time of the disconnection.

6.3 Malfunctions and Errors

In the event of a software malfunction, error in game data, or technical fault that affects the outcome of a wager, lgplay reserves the right to void the affected wager and return the staked amount to the player's account. lgplay is not liable for losses arising from technical errors outside its reasonable control. Wins resulting from a clearly erroneous display of odds, payout tables, or game mechanics will not be honoured and the relevant wager will be voided.

6.4 Game Availability

lgplay may add, modify, or remove games from its platform at any time without prior notice. Game availability may vary based on your device type, browser, and geographic location within the Philippines. Not all games are available in all formats (mobile vs. desktop). lgplay does not guarantee continuous, uninterrupted availability of any particular game title.

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7. Prohibited Conduct

The following actions are strictly prohibited on the lgplay platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one account per individual;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using the platform if you are under 21 years of age;
• Using the platform from a jurisdiction where online gaming is prohibited;
• Using software, bots, scripts, or automated tools to interact with the platform in a manner not intended for human players;
• Colluding with other players to gain an unfair advantage in any game;
• Exploiting software bugs, errors, or vulnerabilities for financial gain — any such exploitation must be reported immediately to [email protected];
• Engaging in money laundering, terrorism financing, or any other financial crime through the lgplay platform;
• Harassing, threatening, or abusing lgplay staff or other players through any communication channel;
• Attempting to reverse-engineer, copy, or redistribute any part of the lgplay platform, its software, or its content;
• Using a VPN, proxy, or similar technology to circumvent geographic restrictions or disguise your true location;
• Engaging in match-fixing, spot-fixing, or any form of sports integrity violation in connection with sports betting offered on the lgplay platform.

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8. Intellectual Property

All content on lgplay.bet — including but not limited to text, graphics, logos, game assets, software code, user interface designs, promotional materials, and video streams — is the intellectual property of lgplay or its licensors and is protected by applicable Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use lgplay.bet for personal, non-commercial gaming purposes only. This licence does not extend to copying, reproducing, distributing, modifying, or creating derivative works of any lgplay content without express written permission from lgplay.

The lgplay name, logo, and associated brand marks are trademarks of lgplay. You may not use these marks in any manner that suggests affiliation with, endorsement by, or sponsorship from lgplay without prior written consent.

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9. Privacy & Data Protection

lgplay collects, processes, and stores personal data in accordance with its Privacy Policy, which is published at lgplay.bet/privacy-policy and incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

lgplay processes personal data to fulfil its contractual obligations to you, to comply with PAGCOR licensing requirements and Philippine AML law, and to provide you with a secure and functional gaming experience. lgplay does not sell your personal data to third parties. Data may be shared with payment processors, KYC verification providers, and regulatory authorities as required by law or contract.

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10. Responsible Gaming

lgplay is committed to promoting responsible gaming and takes its obligations to player welfare seriously under its PAGCOR license. The following responsible gaming tools are available to all lgplay account holders at no cost:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your lgplay account.
• Session Time Limits: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Reality Check Notifications: Receive periodic on-screen reminders of the time elapsed and the net amount wagered during your current session.
• Self-Exclusion: Voluntarily exclude yourself from the lgplay platform for a defined period of not less than six (6) months, or permanently. Self-exclusion requests are processed by our support team and, once active, cannot be reversed before the exclusion period expires.
• Account Cooling-Off: Temporarily suspend your account for a short period (24 hours, 7 days, or 30 days) without the permanence of a full self-exclusion.

If you are concerned about your gambling behaviour or that of someone you know, please visit the lgplay Responsible Gaming page for detailed guidance and links to professional support resources available in the Philippines. lgplay also cooperates with PAGCOR's responsible gaming initiatives and the PAGCOR Responsible Gaming Division, which maintains resources for affected players and their families.

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11. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, lgplay's total aggregate liability to you for any claim arising out of or in connection with your use of the lgplay platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your lgplay account in the thirty (30) days immediately preceding the event giving rise to the claim.

lgplay is not liable for any indirect, incidental, consequential, special, or punitive losses or damages arising from your use of the platform, including but not limited to: loss of winnings or anticipated winnings; loss of business; loss of profits; loss of data; or damage to your device or software arising from access to lgplay.bet.

lgplay does not exclude or limit its liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under Philippine law.

lgplay provides the platform "as available" and does not warrant that access will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for implementing appropriate technical measures to protect your own devices when accessing lgplay.bet.

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12. Termination

12.1 Termination by lgplay

lgplay reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, if lgplay reasonably believes that you have breached any provision of these Terms, that your account is associated with fraudulent activity, money laundering, or other criminal conduct, or that lgplay is required to do so by a regulatory or law enforcement authority. In cases of termination for cause, lgplay may forfeit any balance held in your account to the extent permitted by PAGCOR regulations and applicable law.

12.2 Effect of Termination

Upon termination of your account for any reason, your licence to use the lgplay platform ceases immediately. Any outstanding wagering requirements on bonus funds will be voided. Verified, non-bonus balances that are not subject to any hold, investigation, or forfeiture will be returned to you via your registered payment method within a reasonable timeframe following the completion of any applicable compliance checks.

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13. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — are governed by and construed in accordance with the laws of the Republic of the Philippines. The courts of the Philippines shall have exclusive jurisdiction over any disputes arising from these Terms or your use of the lgplay platform, subject to any mandatory provisions of PAGCOR's dispute resolution framework.

In the first instance, disputes should be raised directly with lgplay's customer support team at [email protected]. lgplay is committed to resolving player disputes fairly and promptly, typically within five (5) to ten (10) business days of receipt. If a dispute cannot be resolved directly with lgplay, players may escalate the matter to PAGCOR in accordance with PAGCOR's applicable complaint procedures for licensed online gaming operators.

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14. Amendments to These Terms

lgplay reserves the right to amend, update, or replace these Terms at any time. Where a change is material — meaning it substantially affects your rights or obligations as a player — lgplay will provide at least fourteen (14) days' advance notice via email to your registered email address and via a prominent notice on lgplay.bet before the change takes effect. For non-material amendments (such as minor clarifications or corrections), changes may take effect immediately upon publication.

Your continued use of the lgplay platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you should cease using the platform and may request account closure in accordance with Section 3.2 of these Terms.

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15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of lgplay's services, please contact our customer support team. Support is available 24 hours a day, 7 days a week, 365 days a year, in both English and Filipino.

For regulatory enquiries or escalated complaints, players may also contact PAGCOR directly through PAGCOR's official channels. lgplay's PAGCOR license details are available upon request to verified account holders.